The end is in sight
Here’s what’s been happening this past month.
I’ve been waiting to port my number over from O2. Not impressed with the state of affairs around internal number porting that has lead me here. To recap I purchased a second contract on T-Mobile with a fancy new phone (Samsung Galaxy S3) because it was cheaper than an upgrade.
First off that has to be wrong. I am a loyal customer with a desire to stay on the network for another two years and they can’t offer me an upgrade that is cheaper than a brand new customer. It’s not just T-Mobile, that was the case with every network.
My only option, I was told, was to get the second contract and cancel my old contract. T-Mobile still only have one contract with me. I’m actually paying more for this new contract but apparently they couldn’t even match this on an upgrade. This is telling me that they valued my upgrade so little they were happy to charge me more than market price for the upgrade. Fine, I get to be a brand new customer again.
One problem. I’m left with a new number. This isn’t in itself a problem. I like keeping my old number however so I wanted to see if I could port my old contract number over to my new one before I closed it down. I was told not. Even though I was going to close that old contract down? Apparently still no. This seems odd to me. And the solution even odder. I was told the only way to achieve this is to port my number out to a different network and then port it back again.
So I started this process and sadly found out that O2 wouldn’t give me a porting code for a month. Fair enough. I can’t complain with that. I had no intention of using their network so the least I could do was stay for a minimum term.
That month has arrived! Today I will be able to port my number back again and really start using my phone. I’ll post a review shortly of what I think.
That’s the crazy situation we’re in.Had a similar experience? Let me know in the comments.